QuickBooks Software is usually employed by many organizations to get and send invoices to their clients. Email is the mode of communication mainly used for sending or receiving invoices in QuickBooks. While doing so, the users come across several QuickBooks Gmail Problems. They tend to show up in the form of error code such as QuickBooks incorrect credentials or Gmail Setting or QuickBooks Gmail mot working due to technical issues. Most often a pop-up window appears on the screen containing the error message.

For QuickBooks, it is most preferable to connect with Secure Webmail when it comes to connecting with Gmail. This administrates a neater and safer connection to your email provider. For usual Webmail, it is required to enter your password every time you send an email. However, Secure Webmail links your Intuit account with your Webmail account, therefore erasing the necessity of entering your password with every use. But connecting to secure mail is only possible if you have the most recent version of QuickBooks.

In this article, we will be covering all areas concerning QuickBooks Gmail problems. But if you wish to save your time, you can connect with our QuickBooks ProAdvisor at the QuickBooks support team.

List Of Problems With Their Solutions

When communicating with a client, it is of utmost importance to have a clear process. Sending reports and invoices on time, with details and clarity. Unfortunately, during that process, the error message shows up and hinders everything.

There are various possibilities of why they may happen. Below is this list of some of those QuickBooks Gmail problems along with their solutions.

1. Incorrect Email Or Password

You might get a panel showing “Incorrect email or password“. This issue occurs if you mistype the password or the email.


After coming across this error, you’ll attempt re-entering the password or email. But even after examining all the possible options, you are still getting the same error message-

  • Then click on the Cancel button.
  • Go back to Send Forms Choices to check the setting of your Gmail account.
  • Edit Settings
  • Make the required changes in the port
  • Make SSL/TLS settings
  • If you don’t need to change anything, then Simply click the “Default Reset” button.

2. QuickBooks Enabled To Send Emails

This common error arises due to-

  • Incorrect mailing setting
  • Damaged MAP132.dll file
  • QuickBooks running as Administrator
  • Improper QuickBook installation

Solution 1- Checking Whether QuickBooks Is Running As Administrator Or Not  

  • Click on QuickBooks  
  • Select Properties        
  • Uncheck Run this program as Administrator
  • Then click OK
  • Restart your QuickBooks.

Solution 2- Assuring Your Email Likings In QuickBooks

  • Click edit > preferences > Send Forms
  • Click on the My Preference button, a set choice that you want to use to send emails, then click OK
  • If the preferences are correct, then
  • Select edit   > preferences > Send Forms
    • Tick on My preferences button > Select QuickBooks Emails, then press OK
    • Select edit > preferences
  • Choose Outlook, then click OK
  • Select QuickBooks and other programs
  • Restart Windows
  • Restart QuickBooks
  • Mail the reports or Transactions

Solution 3- Checking Email Settings In Internet Explorer

  • Select QuickBooks
  • Open Internet Explorer
  • Press Tools > Internet options
  • Press the program button
  • Then choose the right email program as your default email program
  • Then click Apply and OK
  • Close Internet Explorer
  • Open QuickBooks
  • Mail the reports or transaction

Solution 4- Reinstall QuickBooks

  • Have your product and license information available
  • Uninstall your QuickBooks programs
  • Choose where you would like to put QuickBooks on your system
  • Download files
  • Now install your QuickBooks

3. Sending Mass Emails To Customers From QuickBooks

Most often, there is a piece of information that has to reach a mass but the problem of how to do that comes up due to lack of information.


  • Click on Customer
  • Go to the Customer List
  • From the box at the top, click Select All.
  • Then click on Batch Action
  • Finally, hit Send.

4. Exporting Email Addresses From QuickBooks

Professionals export the e-mail addresses of the vendors and their customers into a file. Later it is used to import to the other software.


  • Open Quickbooks
  • Select Reportsfrom the menu bar
  • Go to “Customers & Receivables” and select “Customer Phone List”, for transporting Vendors address “Click Vendors & Payables” and select “Vendor Phone List”
  • To exclude Phone numbers, press “Customer Report” and “Main Phone”
  • Pick any from “Min Email”, “CC Email”, “Alt Email 1”, “Alt Email 2”
  • To save changes “Click Ok”
  • Create a new worksheet in Excel
  • Choose “CSV file” and “Export”
  • Save the list with a name

5. Error Message While Sending Invoices Through Emails

This issue is generally seen with Yahoo email address.


  • Go to Update To Latest page
  • Choose your QuickBooks product by clicking on the” Change ” link
  • Update files by clicking on” Update”
  • Automatically download QuickBooks by selecting” Setup Automatic Update”

6. QuickBooks Freezes While Sending Emails

While using QuickBooks, you might face the problem of your QuickBooks freezing or stop at intervals while sending an email.


  • Install QuickBooks Install Diagnostic Tool
  • When downloaded, store the file on your local drive
  • A close program that is currently open
  • Run the Downloaded tool  (it will take 20 mins)
  • Restart the computer

7. Authorizing QuickBooks Desktop To Keep Using Gmail

If you’ve configured Gmail to use enhanced security, you will be prompted to authorize QuickBooks Desktop when you send a transaction or report.

And, If you still have not updated the latest version of QuickBooks Dekstop, you might get the error, and QuickBooks is incapable to send emails due to network connection.


  • From any open transaction or report in QuickBooks, send the e-mail.
  • Click Send, you’ll be prompted to log in together with your Intuit credentials
  • Select Continue within the Webmail Authorization window that open
  • Then select Allow

Final Note

QuickBooks provides you email service that helps you to send QuickBooks invoices to the customers directly through Gmail. But while doing so, various problems may arise due to some issues. So, this article provides information regarding what may cause your issue with their remedies.

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