When a user can try to download the update in QuickBooks payroll, the following error message comes to the desktop, Quickbooks error 15270: so in this error payroll update did not complete successfully. Because the update is missing a file. For solution steps, note that error and type the following into a web browser window:

QuickBooks Error 15270

Quickbooks error 15270 message comes when the user trying to install or download the payroll update. A new window popup comes on your screen indicate to Error 15270. When we have run the QuickBooks during windows start-up or closure during the installation of the Windows operating system. Now, it is very important to keep a note of when and where your codes show up. That’s why it is very important and will be even more helpful while fixing issues.

Cause of the Update Error 15270

Quickbooks Error 15270 have many causes, which are given below.

  • User account settings:- When the user account setting is turned on then sometimes interfere with Quickbooks updating. When the user account setting takes care of the security and control of programs or apps that utilize internet connection for their functioning. So this checking sometimes interferes with the update functions of QuickBooks.
  • Improper program files and corrupted QuickBooks program files:- when the program file is not properly copied from the installation source due to incomplete installation, Quickbooks error 15270, then the error comes on the new windows popup.
  • Incomplete download or update files:- in this happen the system cannot download the update file completely. If the network connection is bad so the computer fails to download the update file completely.
  • Internet Explorer is not a default browser:- Quickbooks is mostly designed to work through internet explorer. Also, intuit promote the use of internet explorer

Avoid error by doing this

Precaution is better than cure and we all know that and here are some steps you can do to avoid the error 15270-

  • Update your file regularly and the user will have to confirm by clicking the update complete button. 
  • Start the Quickbooks software and then apply the changes as per the business needs of yours.
  • Make sure that you have the genuine version of Quickbooks software.

Steps to Fix QuickBooks Error 15270

Solution 1: Download payroll update

  1. Restart QuickBooks. If the QuickBooks Update Service window appears, click install later
  2. Choose help > update QuickBooks
  3. In the Update QuickBooks window click the Update Now tab. Click to select the Reset Updates checkbox before clicking the Get update button. Click Ok to confirm the reset.
  4. when the update is complete, the Get update button to become active, and the words “Update Complete” appear below. Restart QuickBooks
  5. If the QuickBooks update service message appears, click the Install Now. The update should update successfully.
  6. Go to Employees > Get Payroll Updates to try to install Payroll Update again. Make sure Download the entire payroll update is selected and click Update.

Solution 2: Verify your subscription is active

Make sure that your subscription is inactive state. To do so follow the steps shown below.

In Basic, Standard or Enhanced Payroll:

  • Reach out to Employees.
  • Then select My Payroll Service and choose Account/Billing Information or Account Info/Preferences.
  • Sign in to your Intuit Account to view the QuickBooks Payroll Account Maintenance page and verify your subscription is Active.

In Assisted Payroll: 

  • Reach out to Employees.
  • Then select My Payroll Service and choose Account/Billing Information or Account Info/Preferences.
  • When the QuickBooks Payroll Account Maintenance is open, close the screen to prompt update and re-validation of your payroll service.

Solution 3: Verify EIN and Service Key

One of the reasons for the occurrence of this error is if you are using Social Security numbers instead of employer identification numbers (EINs) or if you have not entered the Service Key yet. Make sure these items are correct in QuickBooks Desktop.

Solution 4: Run Quick Fix my Program(Quickbooks tool hub)

Step 1:  Download and install the QuickBooks Tools Hub

  • Download “QuickBooks Tool Hub”.
  • First, you have to close your QuickBooks.
  • Download the QuickBooks Tool Hub document. 
  • Save the document at someplace where you can find out without having much of a stretch to think that it’s (like your Downloads folder or your Windows work area / Windows Desktop). 
  • Open the document you downloaded (QuickBooksToolHub.Exe)
  • Follow the on-screen steps to install and consent to the Terms and Conditions.
  • When the installation completes, double-tap the icon on your Windows work area/desktop to open the Tool Hub. Note:  If you are unable to find the icon, then search on your windows for QuickBooks Tool Hub and then open the program.

 (The QuickBooks Tool Hub will help you to fix common errors restricting your work in the system.)

Step 2:  Run the Quick Fix my Program

As you have successfully installed the Quickbooks tool hub, now let’s use it to fix our issue automatically.

  1. Open the QuickBooks Tools Hub.
  2. Select Program Problems from the left menu.
  3. Tap on the ‘Quick Fix my Program’ appearing on the screen.

Solution 5: Check browser and internet connections 

The first thing is to set Internet Explorer as your default web browser. Do that by following the steps shown below-

  • Select the Start (Windows button) and type Internet Explorer in the search bar and hit enter.
  • After opening it, select the Tools button.
  • Select for the Internet options and select the Programs tab, and then choose to Make default.
  • Hit OK and then close Internet Explorer.
  • Switch your internet connection from Wi-Fi.
  • Turn off User Account Controls temporarily (Windows Vista, 7, and 8 users only).
  •  Finally, reboot your PC.

Solution 6: Reinstall QuickBooks by doing a Clean Installation

Step 1: Prepare QuickBooks Uninstallation

  • Click on the Windows Start Menu. 
  • Search for “Control Panel” and hit enter.
  • Choose Programs and Features or Uninstall a Program.
  • Select the version of QuickBooks Desktop you’re having problems with from the list of installed programs.
  • Click on Uninstall/Change and follow the onscreen instructions. If you don’t see this option, sign out and sign back into Windows as an admin (or a user with admin rights).

Step 2: After this, make a clean installation of QuickBooks. To do so, you can select one of the given options that are mentioned here:

  • First, we have to choose the option to install QuickBooks directly from the CD drive provided.
  • A user can install QuickBooks through a downloaded QuickBooks installation file.
  • Now, get ready to download or simply install QuickBooks.


We wish your Quickbooks error15270 has been fixed. When a user can try to download the QuickBooks payroll update, the following error message comes to the desktop, QuickBooks error 15270: so in this error payroll update did not complete successfully. Because the update is missing a file. If your problem is not short out then don’t worry call our Customer support center +1-844-519-0042 team is always there to help you. If you have any issues related to the information provided above you can contact us. We have a team of ProAdvisors and Experts with great experience to assist you 24*7.

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