When a user decides to use QuickBooks software as an accounting software they may face some problems or errors while working in it. There are many QuickBooks errors one might face, one of the most common errors that the user faces is the QuickBooks error 15215. Here in this article we will help you to know everything about the QuickBooks error 15215 and will guide you to efficiently fix this error. Read the article till the end and this will make sure that you fix this error in a proper way.

Introduction to QuickBooks Error 15215: 

QuickBooks software sometimes faces QuickBooks error 15215. This error mainly emphasizes the fact that the server is not responding. QuickBooks error 15215 mainly arises when you are doing “Payroll updates”. When you face 15215 error codes in QuickBooks, it means that your QuickBooks software is not able to do the verification of the “Digital Signature” and it stops all the servers from reacting to the command you are giving.

Reasons of Facing QuickBooks Error Code 15215:

There are many factors which cause QuickBooks error 15215. Let us focus on some of the most common factors that cause  QuickBooks error 15215. Have a look;

  • When you are downloading the payroll update and at that time if any corrupted or damaged application or software is running in your computer background, then QuickBooks error 15215 may occur.
  • Sometimes the “Firewall settings” of your computer may block the QuickBooks software from connecting to its servers, then QuickBooks error 15215 may occur.
  • If your payroll download is incomplete and if you download a corrupted and damaged file, then this leads to QuickBooks error 15215.
  • The virus and malware files present in your computer damages the downloaded payroll files and leads to QuickBooks error 15215.
  • If you don’t use your default browser to download the payroll files and if your download file gets deleted by some other programs in your computer, then QuickBooks error 15215 may occur.
  • If you don’t use a securely connected internet connection then QuickBooks error 15215 may occur.

Indications of 15215 Error Code in QuickBooks:

When you face an error in QuickBooks, you first need to identify which error has occurred in your QuickBooks software. In QuickBooks, different errors have different solutions. To identify  if it is QuickBooks error 15215 you must look for the following signals:

  • The first and foremost signal that will come in your computer screen is “Error 15215: Unable to verify digital signature”.
  • The programs in your computer will crash when you run those programs.
  • Your computer will slow down  and will respond slowly.
  • When you try to do any task in your computer it will freeze and the same error code 15215 will appear in your screen.

How to Fix QuickBooks Error 15215:

Once you have identified the error that appeared in your screen, then you can move forward to fix the error. If you see that the error you encountered is QuickBooks error 15215, then you can follow the below mentioned steps to fix the QuickBooks error 15215

Method 1: Reboot your System

  • The first step to fix QuickBooks error 15215 is to restart your computer.
  • If you restart your computer, then it will fix many network problems that your software is facing.
  • The next step is to close all the programs that are running your computer background. If these steps don’t fix the error then you can move to other methods for fixing this error.

Method 2:

  • When you use  this method, your computer will give more priority to QuickBooks software over other softwares in your computer.
  • Firstly you should close the “QuickBooks Desktop” app in your computer.
  • Then open your QuickBooks Desktop app in “Run as Administrator” mode.
  • If a text would appear on your screen asking you that if you want the program to modify your computer, then select “Yes”.
  •  If these steps don’t fix the error then you can move to the next methods for fixing this error.

Method 3: Run QuickBooks in Normal Startup Mode

  • Firstly you should close the “QuickBooks Desktop” app on your computer.
  • Then open the “Run” window on your computer and type “MSConfig” and click on the “Ok” button.
  • Then a window named “System Configuration” will appear on your screen and then click on  “Selective Startup” and uncheck the “Load Startup items” option.
  • Then click on the “Ok” button to save all the changes that you made and then restart your computer.
  • Then you open the QuickBooks app and look if the files are downloaded successfully, then again open the “System Configuration” window.
  • After opening the system configuration window click on “Normal startup” and save the changes you made.
  • Then again restart your computer.
  •  If these steps don’t fix the error then you can move to the next methods for fixing this error.

Method 4: Use TLS 1.1, and 1.2 & Update Payroll

  • Firstly you should close the “QuickBooks Desktop” app on your computer.
  • Then open your “Internet Explorer” and click on “Tools” located at the upper portion of internet explorer, then select “Internet Options”.
  • Click on “Advanced settings” and check on “TLS 1.0” and remove the checkmarks from “Use TLS 1.1” and “Use TLS 1.2”.
  • Then you must save all the changes that you made by clicking on the “Ok” button.
  • Then restart your computer and download the “Payroll updates”.
  •  If these steps don’t fix the error then you can move to the next methods for fixing this error.

Method 5: Clean Boot the Windows

  • Sometimes the QuickBooks error 15215 server not responding may occur due to some of the preinstalled programs or software in your computer.
  • To fix this error you can “Clean boot windows” or you can take help from “Microsoft official website” to clean these programs.
  •  This method can also fix the QuickBooks error 15215.
  • If these steps don’t fix the error then you can move to the next methods for fixing this error.

Method 6: Update QuickBooks to the Latest version

  • Firstly you should update your QuickBooks software app to the latest version.
  • Now go to the “Product” option and select “Change” and click on “Quickbooks Product”.
  • Then click on the “Update” option and select the location where you would like to save the file.
  • Now find the pre-downloaded file and click on “Install the update” and start the installation process.
  • After successful installation, restart your computer.

Final Words:

We hope that now you can solve the QuickBooks error 15215 easily by yourself. Just follow all the steps carefully by skipping any steps to solve the QuickBooks error 15215 successfully. If you still face the error, then you can drop a call to us to seek help from Uberaudit through the QuickBooks experts.

Call Now

    Contact our Experts

    Get your accounting work done by experienced accountants. Fix all your accounting software errors & problems.